Internet

3 Tips To Determine If You’re Experiencing An ISP Outage Or Need A modem reset

Whether you are using a dial-up, a digital subscriber line (DSL), cable, or cellular internet connection, you can never be safe experiencing disruptions that normally come every now and then. But if you sign up for a reliable internet service provider (ISP) which is capable of providing seamless connection and a good hardware, then you may be able to reduce the frequency of experiencing internet disruptions in the future. The cause of these interruptions may vary from simple browser setting errors to as huge as ISP outages and damaged undersea cables.

Experiencing service interruptions is surely something that you’ll never wish to happen in any day regardless of how short the problem lasts; even more so if you depend on a stable internet connection to run your online business, communicate with your co-workers and people from remote places, and to carry out critical tasks such as in trading and digital marketing. If you have just started experiencing connection problems, it may be difficult for you to pinpoint the exact cause of it at first. ISP outages and minor modem errors sometimes show similar manifestations and are therefore difficult to tell apart.

Hopefully, these three tips below will help you determine if you are experiencing an ISP outage or if you are in need of a modem reset. Better check out these helpful tips to help you assess the situation and make the proper actions accordingly.

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Monitor your ISP the Internet Outages website

Internet Outages is an Australian-based company that lists all the internet service providers in the country. It is basically a platform wherein reports contributed by the community can help identify a connection problem in your area that is attributed to an ISP outage. Instead of spending minutes trying to get your call through your ISP, you may instead monitor their status on the internet outage checker. If you can verify an ISP outage on the website, then what you can do is to wait or switch to a temporary ISP.

Know where you are experiencing the connection problem

Verify whether you are getting the problem on just a single device or across multiple ones in your household or workplace. If the first case is true, then you may need to reset your hardware by turning off the modem, followed by the router; and do it the other way around when turning your connection back on. Modern versions of this hardware feature a combined router and modem in one, so all you need to do is to reset the device once (wait for two minutes before turning it on) and check if the problem persists.

Try using another modem or router

If all of your devices are experiencing the same problem even after a reset and there is no ISP outage as checked on the website, then it means that the problem may be associated with your modem/router. If you have a spare device, you can check if the problem can be solved by using a new one. Otherwise, you can contact your internet service provider for technical assistance and they will be more than willing to help you out whether you need to configure your settings or you need a replacement modem/router.

About the author

Carl Petoskey

Carl Petoskey is an accomplished writer with years of experience covering the tech industry. When he’s not writing you can find him covering companies like Comcast Business Class.

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